The Children & Family Advocate and Engagement Worker will help to ensure that the views, perspectives and experiences of babies, children, young people and families are listened to and acted upon. Working as part of the Engagement Team and in collaboration with colleagues across the organisation, the post holder will support accessible consultation, feedback and co-design activities. They will build trusting relationships with stakeholders to remove engagement barriers and ensure that children, young people and families remain central to service design and delivery. Making a positive contribution to the delivery of the Family Engagement Strategy under the guidance of the Director of Children and Family Services. 

Key objectives

• Listen to, represent and advocate for children, young people and families, creating inclusive opportunities for their voices to be heard.
• Support colleagues to involve families in the design, delivery and review of services.
• Contribute to training and awareness activities on meaningful consultation, co-design and accessible feedback.
• Deliver communication and engagement approaches that meet the varied needs of families.
• Support feedback, evaluation and continuous improvement activity.

Main responsibilities & duties

• Build positive, trusted relationships with children, young people and families across the hospice’s reach.
• Support individuals and groups to express their views, understand their options and participate in decisions that affect them.
• Plan and deliver accessible engagement sessions, projects, activities, surveys and consultation working in collaboration with colleagues and partners.
• Gather, record and share feedback accurately, sensitively and in line with confidentiality and data-protection requirements.
• Identify groups or individuals who face barriers to engagement and be able to influence colleagues/teams through purposeful support and challenge, to reach and maintain high-quality service delivery.
• Contribute to quality-assurance activity relating to advocacy and engagement, highlighting themes, gaps and opportunities for improvement.
• Support the development and use of accessible feedback tools and family communications.

Benefits: 

• We offer 35 days holidays per year, including bank holidays and increasing with length of service
• Continuation of NHS Pension scheme (if eligible) or option to join Derian House Contributory Pension Scheme
• Retail discounts through Blue Light card and Benefits platform
• Free onsite parking
• Subsidised meals in our diner

Don’t delay with submitting your application, we reserve the right to close this advert once we have received enough applications.

Hours: 37.5 hours per week (full-time). Candidates must be ble to work flexibly, including occasional evenings and weekends.

Location: Derian House Children’s Hospice, Chancery Road, Chorley, PR7 1DH.

Selection and Assessment process:  Depending on the volume of applications there may be an initial preliminary 20-minute discussion, held virtually (MS Teams), to help sift candidates we wish to progress.  The formal process for those invited, will be an onsite face to face assessment and interview.  We anticipate the processes will take place from late January.

Registered Charity Number 1005165

We are committed to creating an inclusive workplace and encourage applications from all qualified candidates, irrespective of any protected characteristic.

Successful appointments will be subject to an enhanced disclosure and barring check.