What is a Volunteer Sales Assistant?

At Derian House we pride ourselves on delivering exceptional customer experience in all of our charity stores.

As a retail volunteer, your role will be to work with the team of paid staff and other volunteers in our store in Blackburn.

Our stores are more than just a shop; they are a community hub where customers feel valued, understood and welcomed. 

We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers' shopping experience memorable.

What's involved?

• Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
• Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
• Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
• Ensure the store is clean, well-organised, and visually appealing at all times.
• Process cash & card payments using our point of sale system.
• Process Gift Aid on receipt of donations to increase vital funds for the hospice.

What’s in it for you?

• Gain significant retail experience that can support career growth
• Become part of a friendly and supportive team
• Meet people from all walks of life, making new friends along the way
• Get involved with other Derian House volunteers at our events
• Great personal satisfaction
• Discount available on all purchases in store
• Uniform provided

This role will suit people who have...

• Excellent Communication Skills: Confident and able to engage in friendly and professional conversations with customers and team members.
• Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
• Team Player: Work well with others, contributing to a positive team dynamic and collaborative atmosphere.
• Volunteer Commitment: Must be able to provide a regular weekly commitment (see available shift days below)

We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.

Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.

Time Commitment:

One afternoon per week (Monday, Tuesday, Wednesday, Thursday, Friday & Sunday) - times/days to be agreed at interview

Training Requirements:

Full site induction & mandatory annual training will be provided

Expenses:

Lunch & Travel allowance (minimum hours required per shift)

Age Restrictions:

Volunteers must be aged 16yrs plus